Internal Tracking
All materials are inventoried and tracked from start to finish
100% Transparency - track each step from your account console
Automated email alerts notify you during our process
Our industry leading tracking system keeps your mind at ease
Your memories are important to you and they're important to us. That is why we developed a tracking system with unprecedented insights into our process. Whether you are having photos, slides or negatives converted to digital or film and video cassettes transferred to digital, we provide real time tracking for each step of the ScanDigital process. We built our EssentialTracker system to better inform our customers of the exact stage of their order and provide unprecedented transparency into our process. We spent countless hours developing our proprietary system to ensure the safe-activity of your precious memories throughout every step of our process.
Upon arrival all packages are scanned and marked as received in our system. Be sure to use our generated shipping label with barcode displayed so that your package can be scanned as received when it first arrives. Once opened, we inventory your materials and catalogue the contents of your package in our system. We also make note of special instructions for the technicians, as a way to offer our customers a more customized and flexible service. Any organization that you have provided is maintained and we go to great lengths to be sure we deliver your new digital memories in a manner that mirrors the originals. Once inventoried, packages are stored in sealed, labeled containers while in the queue for scanning. Below, you can see our EssentialTracker System and how our remaining steps are outlined. All materials are subject to multiple Quality Checks throughout our process
The EssentialTracker System allows for flawless internal tracking and complete transparency for our customers. We can locate your package from start to finish, whether the order is on a truck with UPS or in our state of the art facility. Additionally, you will receive email alerts each step of the way, allowing you to rest easy knowing that your most treasured photographs are in good hands. Status information can be found once logged into your account or call our customer service team at 1.888.333.2808 and we can look up that information for you.
Security with Scandigital's Essential Tracker
Subscribe
Get specials and discounts delivered to your inbox!
Questions?
Local: 1.317.863.3986
Business Hours (Eastern):
Monday - Friday: 9 AM - 6 PM
Saturday: 10AM - 4PM
Sunday: Closed
Your memories are safe
Through our integration with UPS and our world class EssentialTracker system for
internal tracking, your order is carefully monitored from door to door
We scan by hand
To ensure the highest quality and to protect every image, we will never use an auto-feeder to process your materials.
Testimonials
"Chris Coffey delivered the best customer service that I have ever received from a company. Believe me, I am one of those high-maintenance customers too! I would recommend your service over and over again, and actually I have at least 3 people that are already gathering their slides to call you. Here are the reasons: Customer Service Excellence: -- Chris called me personally when I place my order explaining that I needed to send my slides overnight asap in order to reach my Christmas deadline. You can't ask for more than that. -- Chris was extremely responsive via e-mail when I had questions or concerns. When you are sending 300 slides to a company on other other side of the country that you found on the internet and know nothing about, and they are your Mom's slides from the 1950's, it makes you a little nervous. Chris made this process easy. Quality of Product: -- honestly, I had low expectations on the quality of the digital image that I was going to receive. It was outstanding. When I showed the presentation that I put together to my family, they were amazed. My sister-in-law, who did the same thing for her parents a few years ago, was stunned by the quality and is considering re-sending all of the slides to you to get them re-scanned. Website Support: -- I work in the "online" business. We are a large Interactive Marketing consulting firm, so I realize the importance of usability and customer interaction with a site like yours. Your site is easy to find the information that I want, it was great to view the images once they were scanned. It is a great compliment to your personal service. Nice work! I will use you again when I have another project. And I will continue to refer you to everyone I know who is seeking a service like yours."
- Ronald - Mentor, OH - January 2008 -
Ideas Center
Preserve your favorite vacation memories. You will love reliving your travel adventures on DVD!
As mentioned in
It is our job to preserve these materials for future generations, that means we have no room for error. We go to tremendous lengths to ensure that you’re 100% satisfied with your order. If you're not satisfied, we will reprocess your order for free.
