Flexibility
No Two Customers Are the Same
We have a process that is rigid enough to be 100% secure, but flexible enough to accommodate your needsCommunication is Key
We do our best to follow special requests
Every order is unique and personal and therefore must be handled accordingly. We have created an extremely efficient and rigid process to ensure your memories are safe and secure, but have left a little wiggle room for the benefit our customers. Our flexibility allows every order to be handled on an individual basis to cater to our customer's needs.
Bottom line: we go to great lengths to make sure you're happy and fully satisfied with every part of our process.
Customer Requests
Need us to keep your organization in tact? No problem! Need your order sooner than our one week turnaround time? We will do our best to make it happen! Exceptional results hinge on good communication and we communicate with our customers throughout the process. When dealing with one of kind memories - it is just the right thing to do!
Here are typical requests our team is happy to accommodate:
File Formats: TIFF vs JPEG
Specific Album Labeling
Rush Orders
Customer needs can clearly vary and we're happy to accommodate the best we can. We work with a full spectrum of customers, from professional photographers to amateur photographers. All have different concerns, but ultimately value their precious material. We want to deliver an end product that every customer is completely satisfied with, so we're happy to discuss your needs to resolve your concerns. ScanDigital is happy to fulfill most requests, so just ask!
By using ScanDigital's high quality service now, you will save time and effort in the long run. We understand the importance of making the decision to convert your memories to digital format and we guarantee that it will be done right. Transferring your archives exactly how you need through our proprietary process will save you time and energy in the future. There will be no need to have any part of your order re-done later. We simply make sure it is done right before we consider your order complete. Our willingness to work with customers is central to our mission to deliver the best and most user friendly customer experience possible, but don't take our word for it...
Our customer service team loves to speak with our customers to see how we can help. Give us a call at 1.888.333.2808.
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Questions?
Local: 1.317.863.3986
Business Hours (Eastern):
Monday - Friday: 9 AM - 6 PM
Saturday: 10AM - 4PM
Sunday: Closed
Your memories are safe
Through our integration with UPS and our world class EssentialTracker system for
internal tracking, your order is carefully monitored from door to door
We scan by hand
To ensure the highest quality and to protect every image, we will never use an auto-feeder to process your materials.
Testimonials
"I am very pleased with the service ScanDigital provided. I am not sure how I found your firm, it may have been the internet. I called to discuss the best way to get you my slides and the way the phone call was handled, the attitude of the person I spoke to, all made me want to do business with your firm. I did check out other companies that provided a process of scanning slides, in some cases their price was a little cheaper; however I will be glad to pay more to get your service, communication, notifications and the other things your firm does. The scanning quality of the slides was good, so the main goal was reached. The exceptional experience was the communication, the way your approach makes it easy for me to get you the slides (the UPS shipping lable) and the continuous updates of order status. I will recommend your firm to anyone who I know of needing their slides/old photos changed into digital files. ScanDigital's service is great, since it allows me to get the photos in a form I can now enhance with Photoshop and then make prints on a good color printer - many memories brought back with vivid color. The photos are for personal use and I will certainly use ScanDigital for any future conversions to digital. I periodically go through old stuff and find gems, memories that I want to make prints of, I will ask your firm to help me get them into vivid color."
- Harry - Cary, NC - July 2008 -
Ideas Center
Preserve your favorite vacation memories. You will love reliving your travel adventures on DVD!
As mentioned in
It is our job to preserve these materials for future generations, that means we have no room for error. We go to tremendous lengths to ensure that you’re 100% satisfied with your order. If you're not satisfied, we will reprocess your order for free.
